1. Introduction
Revenue Lab 360 Support (the "Platform") is a knowledge-base and support-issue tracking system used to document, search, and resolve support issues. These Terms of Service ("Terms") govern your access to and use of the Platform. By accessing or using the Platform, you agree to these Terms.
2. Acceptance of Terms
By accessing any part of the Platform — browsing documented issues or signing in with an authorized account — you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Platform.
3. Use of the Service
Anyone can search and browse documented support issues, their descriptions, and their published solutions without creating an account. Creating, editing, or managing issues, categories, tags, and user accounts is restricted to authorized Support, Admin, and Owner accounts. You agree to use the Platform only for its intended purpose of accessing and managing support documentation.
4. User Accounts
Accounts on the Platform are issued internally by an Owner or Admin — there is no public self-registration. If you are issued an account, you are responsible for keeping your login credentials confidential and for activity that occurs under your account. Notify an administrator immediately if you suspect unauthorized access.
5. User Responsibilities
If your account can create or edit content, you agree to provide accurate information when documenting issues, to use the Platform in compliance with applicable law and your organization's internal policies, and not to attempt to circumvent role-based access controls or access data you are not authorized to view.
6. Support Content and Information
Issues, descriptions, solutions, attachments, and related material published on the Platform ("Support Content") are provided for informational and troubleshooting purposes. While accuracy is the goal, Support Content may not always be complete, current, or applicable to every situation.
7. Intellectual Property
The Platform's design, code, and branding — including the Revenue Lab 360 name and logo — belong to Revenue Lab 360 or its licensors. Support Content submitted by authorized users remains subject to your organization's internal policies. You may not copy, reproduce, or distribute the Platform's code or branding outside its intended use without permission.
8. Prohibited Activities
You agree not to attempt unauthorized access to accounts, data, or restricted areas of the Platform; upload malicious files through the attachment features; interfere with or disrupt the Platform's normal operation; or use automated tools to scrape or excessively query the Platform without authorization.
9. Third-Party Services
The Platform relies on third-party infrastructure — including a hosted database and file storage provider — to operate. Files you upload (images, PDFs, and documents) are stored with our storage provider and served through time-limited signed links rather than public URLs. We are not responsible for the availability of third-party infrastructure beyond our reasonable control.
10. Service Availability
We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free access. The Platform may be unavailable at times for maintenance, updates, or reasons outside our control.
11. Disclaimer of Warranties
The Platform and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of accuracy, completeness, or fitness for a particular purpose.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Revenue Lab 360 and those responsible for operating the Platform are not liable for indirect, incidental, or consequential damages arising from your use of, or inability to use, the Platform or its content.
13. Changes to the Service
We may add, modify, or remove Platform features — including how issues, attachments, and accounts are managed — at any time in order to improve or maintain the Platform.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
15. Termination
An Owner or Admin may suspend or disable any account that violates these Terms, misuses the Platform, or poses a risk to its security or other users.
16. Governing Law
[Governing law and jurisdiction to be specified by Revenue Lab 360.] These Terms are intended to be interpreted under the law that applies to Revenue Lab 360's operations.
17. Contact Information
Questions about these Terms should be directed to your Revenue Lab 360 administrator or the team responsible for managing this Platform. [Insert official contact email/address here.]